Frequently Asked Questions

Order FAQs

Can I add to an existing order?

We’re sorry but it’s not possible to add to your order. Our system is fully automated which means your order has already been sent to our warehouse for processing. 
Can I combine my orders together? 

Ours systems are automated. Orders go directly into the warehouse, so we would be unable to do this.
How can I track my order?

Orders can be tracked through DHL and USPS
I'm ordering a gift. Will the paperwork have prices?

All paperwork enclosed within your order has no prices.
What are our items made of?

Please view our product tags to see a break down of the fabric composition. 

Shipping & Return FAQs

Do you offer free returns?

Not just yet, sadly. Take a look at our Returns & Exchanges page to get all the info you need on returning items.
How long will deliveries take?

We aim to dispatch within 48 hours for orders placed on a working day, please allow extra time during busy periods and holidays.

Delivery's can take from 5-7 working days. 
What payment methods do you accept?

We can take the following: Visa / Mastercard / American Express / Maestro / Shop Pay / Apple Pay / Google Pay / Paypal
How secure is shopping in the Online Shop? Is my data protected?

Very. All data is stored securely and protected by our payment processors.
What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@bladeandrose.com.
How do I make a return?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that returns will need to be sent to the following address: 

Blade & Rose Returns
Unit 7, Kendal Fell Business Park
Underbarrow Road
Kendal
LA9 5RR


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@bladeandrose.com.